Frequently Asked Questions
Everything you need to know about shopping with Auraarchival.
What is the standard shipping timeframe?
We typically process orders within 1-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take up to 14-21 business days depending on the destination.
How can I track my order status?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return and exchange policy?
We offer a 30-day return window for items in their original, unused condition. Please contact our support team to initiate a return or exchange process.
Which payment methods do you accept?
Auraarchival accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do you ensure the quality of your products?
Every item in our collection undergoes a rigorous quality control inspection before being listed and again before shipment to ensure it meets our archival standards.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon entry into their country.